Infrastructure et transports
Efficient toll management for roads, tunnels, bridges

5  days intra
Dates to be agreed
Location to be agreed
available remotely
Training costs

Contact us to receive a personalised quote

Objectives
  • Understand the missions and specify them according to expected standards
  • Toll collection and supervision
  • Toll control and fraud fighting
  • Sale points and customer management
Pedagogical programme

available remotely

Toll collection

  • Key features of tolling systems
  • Organisation principles
  • Means of payment (cash, electronic, petrol card …)
  • Operation and maintenance of automated lanes
  • Occupational Health and Safety
  • Technical visit of toll plaza - discussions with staff Topic 2 -Supervision
  • Job description and responsibilities
  • Real-time supervision
  • Shift management
  • Exceptional events management
  • Technical visit of supervision premises - discussion with staff

available remotely

Sales points management and customer relation management

  • Job descriptions and responsibilities
  • Customer management (Call-centre, mail…)
  • Marketing (products, website, …)
  • Invoicing process
  • Visit

available remotely

Toll control and fraud fighting

  • Principles of control and reconciliation
  • Fraud case studies
  • Visit of control department - discussion with staff
Target audience

Road O&M Managers
Good to know

Example of a 5 days programme
Prerequisites

None
I need a quote

Quote request

You wish to train a group of persons

The course
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Our in-house training courses are offered for a minimum of 5 trainees.

If you wish to train less than 5 people, we invite you to browse through our public training offer by clicking here.

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