Training on “Managing Social Dialogue”

The objectives of the training course were as follows:

• gaining knowledge of the rules of the labour and trade union laws;
• being familiar with basic rules of communication and negotiation with social partners;
• being familiar with the stages for introducing social agreements.

The topics dealt with during the training course were:

Topic 1: The components of social dialogue

• The social actors: their history, their mandates, and how they work
• The special features of the trade union law
• The staff representatives’ mandates
• The employment contract at the heart of the matter

Topic 2: Preventing and managing social conflicts

• Communication, a key factor for successful social dialogue
• Notions of assertiveness and conflicts
• Management of the Employee Representative Bodies:

□ the basics of management;

□ the social fabric;

□ maintaining a sound social climate;

□ creating a partnership.

Topic 3 : Negotiating social agreements

• Strategic diagnosis, assessment of the context, and determination of objectives
• Building scenarios and identifying sticking points
• Mobilising negotiation teams

Building lines of argument

Nature of the services provided for this training course:

• Recruitment and management of the expert trainer contracting process
• Design, approval and dispatch of the training materials
• Training assessment and delivery of certificates to the participants