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Management et performance
Managing conflicts within an organisation

3  days intra
Dates to be agreed
Location to be agreed
available remotely
Training costs

Contact us to receive a personalised quote

Objectives
  • Know how to identify the source of conflict situations in order to prevent risks of tension.
  • Master the analysis tools required to understand the behavioural patterns and to resolve conflicts by strengthening synergy within your team.
Pedagogical programme

available remotely

Analysing and preventing conflict situations

  • Determining the types of conflict: interpersonal and/or organisational.
  • Evaluating the conflict's issues and risks in order to best handle them.
  • Analysing the warning signs of a conflict situation.
  • Analysing the behavioural mechanisms (confrontation, blocking, unsaid things, aggressiveness, violence, etc.) and changing the way in which you understand these phenomena.
  • Understanding the issues and strategy of the various actors.

available remotely

Managing conflicts by finding solutions with your team

  • Selecting you method of intervention: negotiation, arbitration, mediation.
  • Quickly clarifying the constraints and objectives (what comes from me, from the other person, context).
  • Changing the conflict into a problem to be solved; structuring the relationship and the context of the exchange.
  • Finding the appropriate words and effective physical attitudes, developing and strengthening self-confidence.
  • Internally and externally communicating on the conflict.
  • Negotiating the conflict's resolution.
Target audience

Managers

Good to know

Example of a 3 to 5 days progamme

Prerequisites

Have held or currently hold a position related to the training theme

Quote request

You wish to train a group of persons

The course
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Our in-house training courses are offered for a minimum of 5 trainees.

If you wish to train less than 5 people, we invite you to browse through our public training offer by clicking here.

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