Management et performance
Conducting a quality audit assignment

5  days intra
Dates to be agreed
Location to be agreed
available remotely
Training costs

Contact us to receive a personalised quote

Objectives
  • Specify the role and ethics of the quality auditor.
  • Prepare and perform an internal quality audit assignment within your organisation.
  • Know how to present the results and position the quality audit in the structure's continuous improvement approach.
Pedagogical programme

available remotely

Drawing up the audit report and bringing the assignment to a close

  • Summarising and formalising discrepancies.
  • Preparing and facilitating the closing meeting.
  • The quality audit report.
  • Evaluating the relevance of the corrective actions proposed by those being audited.
  • Following the application of the action plan and measuring progress.

available remotely

Performing the quality audit assignment

  • Opening meeting: forming a relationship of trust.
  • Structure of the interview: developing an attitude of active listening.
  • Observations and collecting data.
  • Detecting dysfunctions and highlighting discrepancies.

available remotely

Preparing the quality audit

  • The standard's requirements and the principles of continuous improvement.
  • The audit in the quality management system.
  • Key points of the audit process.
  • Role and ethics of the auditor, relationship between those auditing and those being audited.
  • Preparing the audit:
  • objectives, reference material and scope of the audit;
  • preliminary documentary analysis (quality policy, quality dashboard, continuous improvement chart);
  • developing the audit plan.
Target audience
  • Quality auditors;
  • Managers.
Good to know

Exemple de programme réalisable en 5 jours
Prerequisites

Have held or currently hold a position related to the training theme
I need a quote

Quote request

You wish to train a group of persons

The course
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