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Business et gestion d'entreprise
Conducting a quality audit assignment

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Frais pédagogiques

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Objectifs
  • Specify the role and ethics of the quality auditor.
  • Prepare and perform an internal quality audit assignment within your organisation.
  • Know how to present the results and position the quality audit in the structure's continuous improvement approach.
Programme pédagogique

Example of a programme achievable in 5 days

Topic 1 - Preparing the quality audit

  • The standard's requirements and the principles of continuous improvement.
  • The audit in the quality management system.
  • Key points of the audit process.
  • Role and ethics of the auditor, relationship between those auditing and those being audited.
  • Preparing the audit:
    • objectives, reference material and scope of the audit;
    • preliminary documentary analysis (quality policy, quality dashboard, continuous improvement chart);
    • developing the audit plan.

Topic 2 - Performing the quality audit assignment

  • Opening meeting: forming a relationship of trust.
  • Structure of the interview: developing an attitude of active listening.
  • Observations and collecting data.
  • Detecting dysfunctions and highlighting discrepancies.

Topic 3 - Drawing up the audit report and bringing the assignment to a close

  • Summarising and formalising discrepancies.
  • Preparing and facilitating the closing meeting.
  • The quality audit report.
  • Evaluating the relevance of the corrective actions proposed by those being audited.
  • Following the application of the action plan and measuring progress.
Bon à savoir

The training session may be adapted in accordance with the public or private structure, the approach and the reference material set up within the organisation.

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